Terms of service

Welcome to Zodiac Secrets.
By accessing or purchasing from our website or any of our platforms, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

Zodiac Secrets is an online store offering crystals, gemstones, spiritual accessories, and wellness products.
By visiting our website or making a purchase, you engage in our “Service” and agree to be bound by these Terms and Conditions, including additional policies such as our Privacy Policy and Return & Refund Policy.

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our website.

2. Eligibility

To make a purchase, you must:

Be at least 18 years of age, or have parental/guardian consent.
Provide accurate, complete, and up-to-date personal and payment information.

3. Product Information

We strive to display our products as accurately as possible. However:

Colors, textures, and sizes may slightly vary due to natural variations in crystals and gemstones.
All product descriptions and prices are subject to change without notice.
Zodiac Secrets reserves the right to discontinue any product at any time.

4. Orders & Payments

All orders placed through our website are subject to acceptance and availability.
Once an order is confirmed, you will receive an email or message with your order details.
Payments must be made in full at the time of purchase.
Zodiac Secrets reserves the right to cancel or refuse any order in case of payment issues, incorrect information, or suspected fraud.

5. Shipping & Delivery

Orders are typically processed and shipped within 4–8 working days after confirmation.
Delivery times may vary depending on your location and courier services.
Delays due to natural calamities, strikes, or unforeseen events are beyond our control.
Once an order is shipped, we will share tracking details with you.

For more details, please refer to our Shipping Policy (if applicable).

6. Returns, Refunds & Exchanges

Please refer to our detailed Return & Refund Policy for information regarding returns, replacements, and refund eligibility.
In short:

Returns must be initiated within 7 days of delivery.
Items must be unused, undamaged, and returned in original packaging.
Refunds are processed via bank transfer only after inspection and approval.
Certain items (customized or non-returnable) are not eligible for return.

7. Pricing & Taxes

All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.
Zodiac Secrets reserves the right to revise product prices at any time without notice.
Shipping charges, if applicable, will be displayed at checkout.

8. Intellectual Property

All content on the Zodiac Secrets website — including logos, product images, graphics, text, and designs — is the property of Zodiac Secrets and protected under copyright law.
Unauthorized use, reproduction, or modification of our content is strictly prohibited.

9. Limitation of Liability

Zodiac Secrets is not responsible for any:

Misuse or mishandling of products after purchase.
Health, spiritual, or metaphysical outcomes related to crystal or gemstone use (results may vary by individual belief).
Delays, damages, or losses caused by third-party courier services.

All products are intended for personal, spiritual, or decorative use only, not as a replacement for professional medical or psychological treatment.

10. Privacy & Data Protection

Your personal data is safe with us.
We collect and use your information only to process orders and improve your shopping experience.
For complete details, please refer to our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact Information

For any queries or concerns regarding our Terms & Conditions, please contact us:
📧 Email: info@zodiacsecrets.in
📱 WhatsApp: +91 9819010536

✨ Final Note

By purchasing from Zodiac Secrets, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
We thank you for trusting us with your spiritual journey and choosing our products to bring positivity, healing, and balance to your life. 🌙